Program Latihan KemahiranSkills Training Programs

4 program bertauliah JPK dengan Sijil Kemahiran Malaysia (SKM). Latihan industri bersama rakan MoU di Sandakan, Sabah.4 JPK-accredited programs with Malaysian Skills Certificate (SKM). Industry training with MoU partners in Sandakan, Sabah.

Amali operasi servis makanan dan minuman di dewan bankuet KKTS NOSS I561-002-2:2018

Operasi Servis Makanan & Minuman Tahap 2Food & Beverage Service Operations Level 2

12
BulanMonths
SKM 2
SijilCertificate
JPK
PentauliahanAccreditation
PTPK
PembiayaanFunding

Kurikulum TerasCore Curriculum

Penyediaan HidanganDish PreparationTeknik penyediaan hidangan dan pembentangan profesionalProfessional dish preparation and presentation techniques
Pengurusan BankuetBanquet ManagementPengendalian majlis rasmi dan pengurusan bankuetOfficial function handling and banquet management
Perkhidmatan RestoranRestaurant ServicePerkhidmatan meja, pesanan dan POSTable service, order-taking and POS systems
Keselamatan MakananFood SafetyHygiene, HACCP dan kawalan mutuHygiene, HACCP and quality control
Amali penyeliaan operasi restoran di KKTS NOSS I561-002-3:2018

Penyeliaan Operasi Servis F&B Tahap 3F&B Service Operations Supervision Level 3

9
BulanMonths
SKM 3
SijilCertificate
JPK
PentauliahanAccreditation
PTPK
PembiayaanFunding

Kurikulum TerasCore Curriculum

Pengurusan PasukanTeam ManagementPenyeliaan dan pengurusan staf operasi F&BSupervising and managing F&B operations staff
Kawalan KualitiQuality ControlPemeriksaan standard dan jaminan mutu perkhidmatanStandards inspection and service quality assurance
SOP OperasiOperations SOPPenyeliaan prosedur operasi standardStandard operating procedure supervision
Pengurusan KewanganFinancial ManagementPengurusan kos, belanjawan dan pesananCost management, budgeting and procurement
Latihan kaunter hadapan dan perkhidmatan pelanggan di KKTS NOSS I561-001-2:2018

Operasi Perkhidmatan Pelanggan Tahap 2Customer Service Operations Level 2

12
BulanMonths
SKM 2
SijilCertificate
JPK
PentauliahanAccreditation
PTPK
PembiayaanFunding

Kurikulum TerasCore Curriculum

Pengendalian TetamuGuest HandlingPendaftaran tetamu, daftar masuk/keluarGuest registration, check-in/check-out
Pengurusan TempahanReservation ManagementSistem tempahan, pembatalan dan pengesahanBooking systems, cancellation and confirmation
Kaunter HadapanFront DeskEtika telefon, pertanyaan dan konsiejTelephone etiquette, inquiries and concierge
Pengurusan AduanComplaint ManagementPengendalian aduan dan pemulihan perkhidmatanComplaint handling and service recovery
Latihan pentadbiran pejabat di KKTS Sandakan NOSS N821-001-3:2020

Pentadbiran Pejabat Tahap 3Office Administration Level 3

18
BulanMonths
SKM 3
SijilCertificate
3
Bulan LIMonths OJT
PTPK
PembiayaanFunding

Kurikulum TerasCore Curriculum

Pemprosesan DokumenDocument ProcessingPengurusan surat, memo dan laporan rasmiManaging official letters, memos and reports
Pengurusan FailFile ManagementSistem fail, rekod dan arkibFiling systems, records and archives
Komunikasi RasmiOfficial CommunicationEtika komunikasi pejabat dan mesyuaratOffice communication ethics and meetings
Panjar WangPetty CashPengurusan kewangan panjar wang runcitPetty cash financial management

Pembiayaan PTPK TersediaPTPK Funding Available

Perbadanan Tabung Pembangunan Kemahiran (PTPK) menyediakan pembiayaan pinjaman untuk semua program bertauliah di KKTS. Bayaran balik bermula selepas tamat kursus dan mula bekerja.The Skills Development Fund Corporation (PTPK) provides loan financing for all accredited programs at KKTS. Repayment begins after course completion and employment.

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